Our Glear Quality Assurance team conducts careful inspection of your order before packaging and shipping it out. Our #1 goal is 100% customer satisfaction to make sure you love the final product just as much as we do. We truly believe we make some of the most innovative products in the world, which is why we ensure a cautious and delicate quality-checking process.
We offer returns for product that are either defective or damaged during shipping. You may return the item(s) within 30 days of delivery hassle free. We accept returns and exchanges of unworn items returned in the original packaging, with tags attached, and free of damages and scents caused by the customer. If your order falls out of this criteria, kindly contact our Quality Assurance team at firstname.lastname@example.org so we can better assist you.
To begin initiating a return, within 30 calendar days of delivery, reach out to our Quality Assurance team at email@example.com. We will determine your eligibility based on the criteria below. If you are eligible, we ask that you ship our product(s) back to our main office at Hauptstraße 65 Mobilfunk Galerie, 51491 Overath.Germany. Once we receive the tracking information, Glear will immediately send you your appropriate refund. Please keep in mind that customers are to pay for return shipping to our designated address.
To be eligible for a return:
Your item must be faulty/defective or damaged during transit. We do not accept refunds if you change your mind on your purchase.
A photo of the item might be requested for and must be supplied before the refund process starts. There are certain situations where only partial refunds are granted.
There is a 25% restocking fee for items purchased for over $30. Your refund will be deducted accordingly in order to account for this fee.
If you think your product arrived damaged, you must report it within 24 hours to our support email (firstname.lastname@example.org) with clear images or videos of the damage done by delivery so we can investigate the case and send you a brand new product. Several types of goods are exempt from being returned.
We also can not accept products for skin uses as those products need to keep under certain condition (temperature) and must be kept in a cold condition away from heat. Between those products the Cosmetics (Skincare Items, Masks, Serums are included and more.) for more info please contact our customer services to see if the product is eligible for return.
Glear is not responsible if a package is/are not deliverable because of missing, incomplete or incorrect destination information. You have within 24-48 to notify our support staff of an address change before your order is processed and shipped out.
Glear is not responsible for lost, stolen and undelivered packages confirmed to be delivered to the address entered for an order. Upon inquiry, Glear will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In some cases, we will allow refund up to 3 days after purchase, just make sure to email us and we will be more than glad to assist you. In the rare case that we do issue a refund, shipping is excluded.
Once it is shipped out, we cannot take responsibility if it is damaged, lost or delayed. However, do email us and let us know so we can assist you regarding this issue.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged upon receiving. If you need to exchange it for the same item, send us an email and we'll be in touch. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Our two-year extended warranty applies to any damages done to our products by the user or from wear and tear. This warranty can be used once to send you a replacement product at no cost besides the varied shipping cost to reach your address. Customers must reach out to our support staff at email@example.com. in order to activate their warranty. Subject line for this email should read "Warranty Replacement for Order #[insert order #]," followed by your name and address in the body text of the email.
In the case you are eligible for a return, you should email us first, before shipping the order to us, in order to get the specific instructions for return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you would like to cancel an order, please contact us within 4 hours of purchasing. You can only cancel your order within that time period.
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
If you are purchasing a product that is currently on "pre-order" (as labeled on the product page), then you must take into consideration the estimated "in-stock" date (also denoted on the product page). This date does not include additional processing times which may be up to 1-3 business days following the "in-stock" date. ANY order placed that features a product which is currently on "pre-order" will be subject to the delays denoted on the "pre-order" product page of the item featuring this status. Orders featuring pre-orders may be cancelled within 24 hours of placing the order. Cancellation requests post 24 hours may be subject to partial refunds or rejection of request.